Bineyetna Support
Most answers are below. For anything else, message us on WhatsApp or by email.
Contact us
WhatsApp gets the quickest answer, or email [email protected] and we usually reply within one business day. Include your building's name and your account's email or phone.
Common questions
- How do I sign in?
- Building admins sign in with their email. Residents and staff sign in with their username and password. Got a sign-in link from your building admin? Tap it in their message, or tap "Got a sign-in link?" on the sign-in screen and paste it. Setting up a new building? Tap "Or set it up myself" on the first screen.
- How do I set up my building?
- Open the app and tap "Or set it up myself" on the first screen, or sign up on our website. Would you rather have help? Message us on WhatsApp and we'll set it up with you.
- I didn't get a sign-in link
- Ask your building admin to add you and send it again. It comes by WhatsApp or SMS.
- How do I pay for Bineyetna?
- Open your building's Subscription page on the website (app.bineyetna.com). It shows how much to send, the ways you can pay and where to send it. Pay from your own phone number so we can match your payment. Anything extra stays in your balance for the next months.
- How is my share of a bill worked out?
- Open the Bills tab and tap a generator or water line to see your own meter readings and the rate behind the charge.
- How do I change the language?
- Open your profile: tap your name at the top of the screen (if you see your building's name there, tap it, then tap your name). Then tap Language to switch between English, French, Arabic, and Lebanese.