Bineyetna Support
Need a hand with Bineyetna? We're here to help. Most questions are answered below — and you can always email us directly.
Contact us
Email [email protected] and we'll get back to you, usually within one business day. Please include your building's name and, if you can, the email or phone number on your account.
[email protected]Common questions
- How do I sign in?
- Building admins sign in with their email. Residents and staff sign in with the username and password from their invite. First time in? Tap "Enter invite link" and paste the link your building admin sent you.
- I didn't get an invite
- Invites come from your building admin by WhatsApp or SMS. If you haven't received one, ask your building admin to add you and resend it.
- How is my utility charge worked out?
- Open the Balance tab and tap a generator or water line to see your own meter readings and the rate behind the charge.
- How do I change the language?
- Open the Profile tab and tap Language to switch between English, French, and Arabic.